Last Updated: June 1, 2024

Store: Vivilli
Website: https://vivilli.com/
Customer Support Email: support@vivilli.com
Customer Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

1. Agreement to Terms

Welcome to Vivilli. These Terms of Service govern your access to and use of our website, products, services, content, and related features available through our online store.

By accessing, browsing, or purchasing from Vivilli, you agree to comply with and be bound by these Terms of Service. If you do not agree with any portion of these terms, please discontinue use of our website and services.

These terms apply to all visitors, customers, users, and other individuals who access or use our website.

2. Store Information

Vivilli is an online retail store offering jewelry products including but not limited to:

  • Bracelets
  • Earrings
  • Necklaces
  • Rings

We strive to provide accurate product information and a reliable shopping experience for our customers.

3. Eligibility for Use

By using our website, you represent that:

  • You are legally capable of entering into binding agreements under applicable laws
  • Information submitted by you is accurate and complete
  • You will use our website lawfully
  • You will not misuse website functionality or services

Users may not use Vivilli for fraudulent, unlawful, or unauthorized purposes.

4. Account Responsibilities

Certain website features may require users to create an account.

Customers are responsible for:

  • Maintaining account confidentiality
  • Protecting account credentials
  • Restricting unauthorized access
  • Ensuring information remains current and accurate

Customers accept responsibility for activities conducted through their account.

Vivilli reserves the right to suspend or terminate accounts when misuse, suspicious activity, or violations occur.

5. Product Information and Availability

Vivilli attempts to ensure that all product descriptions, specifications, photographs, pricing information, and inventory details are presented accurately.

However:

  • Product colors may vary depending on display settings
  • Product images are illustrative representations
  • Product availability may change without notice
  • Inventory levels cannot always be guaranteed

Vivilli reserves the right to modify, discontinue, or update products at any time.

6. Pricing and Payment Terms

Prices displayed on the website are listed in applicable currency and may change without prior notice.

Customers agree to provide valid payment information when placing orders.

Vivilli reserves the right to:

  • Correct pricing errors
  • Refuse transactions
  • Limit quantities purchased
  • Cancel orders affected by system or pricing issues

Order confirmation does not automatically guarantee acceptance of an order.

7. Order Acceptance and Cancellation

After an order is placed, customers may receive an order confirmation email.

Vivilli reserves the right to refuse or cancel orders for reasons including but not limited to:

  • Payment authorization issues
  • Incorrect pricing
  • Inventory shortages
  • Suspected fraud
  • Inaccurate information
  • Technical system errors

Customers requesting modifications or cancellations should contact support promptly.

8. Shipping and Delivery

Shipping procedures, processing schedules, delivery estimates, and related information are described in our Shipping Policy.

Delivery timelines are estimates and may vary due to factors outside our control, including:

  • Weather conditions
  • Carrier delays
  • Seasonal demand
  • Regional restrictions
  • Operational disruptions

Vivilli is not responsible for delays resulting from circumstances beyond reasonable control.

9. Returns and Refunds

Return eligibility, refund procedures, and related terms are governed by our Return & Refund Policy.

Customers are encouraged to review that policy before making purchases.

10. Prohibited Activities

Users agree not to:

  • Violate laws or regulations
  • Engage in fraudulent conduct
  • Submit false information
  • Distribute harmful software
  • Attempt unauthorized access
  • Interfere with website functionality
  • Use automated systems without authorization
  • Abuse or disrupt services

Violation of these provisions may result in account restrictions or termination.

11. Intellectual Property Rights

All content available on Vivilli, including but not limited to:

  • Logos
  • Images
  • Graphics
  • Product descriptions
  • Website content
  • Design elements
  • Text
  • Layouts

is owned by or licensed to Vivilli and protected by applicable intellectual property laws.

No content may be copied, distributed, reproduced, modified, or used without prior written authorization.

12. User Content

If customers submit content including reviews, feedback, suggestions, photographs, or comments, users grant Vivilli a non-exclusive right to use such content for operational, marketing, or service-related purposes.

Users agree that submitted content:

  • Does not violate laws
  • Does not infringe rights of others
  • Is not misleading
  • Is not harmful or unlawful

Vivilli reserves the right to remove submitted content when necessary.

13. Disclaimer of Warranties

Vivilli provides website services and products on an "as available" and "as provided" basis.

To the fullest extent permitted by law, Vivilli makes no guarantees regarding:

  • Continuous website availability
  • Error-free functionality
  • Uninterrupted access
  • Complete accuracy of information

Customers use the website at their own discretion.

14. Limitation of Liability

To the extent permitted by applicable law, Vivilli shall not be liable for indirect, incidental, special, consequential, or similar damages arising from:

  • Website use
  • Product purchases
  • Delayed deliveries
  • Service interruptions
  • Technical issues
  • Third-party actions

Nothing in these terms limits rights that cannot legally be excluded under applicable law.

15. Indemnification

Users agree to defend, indemnify, and hold Vivilli harmless from claims, liabilities, damages, expenses, or costs resulting from:

  • Violations of these Terms
  • Misuse of website services
  • Violations of laws
  • Violations of third-party rights

16. Third-Party Services and Links

Our website may include links, services, tools, or resources provided by third parties.

Vivilli does not control and is not responsible for:

  • Third-party content
  • External websites
  • Third-party practices
  • External service policies

Users access third-party resources at their own discretion.

17. Termination

Vivilli reserves the right to suspend, restrict, or terminate website access without prior notice if users violate these Terms of Service or engage in conduct considered harmful or unlawful.

18. Governing Provisions

These Terms of Service shall be interpreted and enforced according to applicable laws and regulations.

Any provision found unenforceable will not affect the validity of remaining provisions.

19. Changes to These Terms

Vivilli may update these Terms of Service at any time without prior notice.

Changes become effective immediately after publication on the website.

Customers are encouraged to review this page periodically.

20. Contact Information

If you have questions regarding these Terms of Service, please contact:

Store: Vivilli

Email: support@vivilli.com

Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)

Thank you for choosing Vivilli.