Last Updated: June 1, 2024

Store: Vivilli
Website: https://vivilli.com/
Customer Support Email: support@vivilli.com
Customer Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

1. Introduction

At Vivilli, customer satisfaction is important to us. We want customers to shop with confidence when purchasing our jewelry collections, including bracelets, earrings, necklaces, and rings.

This Return & Refund Policy explains the conditions, procedures, timelines, and eligibility requirements regarding returns, refunds, replacements, and related requests.

By placing an order through Vivilli, you agree to the terms described in this policy.

2. Products Covered Under This Policy

This policy applies to products purchased directly through Vivilli, including:

• Bracelets
• Earrings
• Necklaces
• Rings

3. Return Eligibility

Customers may request a return within 60 calendar days from the date of delivery.

To be eligible for a return, items should generally meet the following conditions:

• Item received within the return period
• Item remains in original condition
• Item has not been intentionally damaged
• Item includes original packaging where reasonably available
• Item includes accessories or components originally received

Vivilli reserves the right to review returned products before final approval.

4. Return Window

5. Non-Eligible Return Situations

Returns may not be accepted under certain circumstances including, but not limited to:

• Damage caused by misuse
• Products altered after delivery
• Missing major components
• Intentional damage
• Excessive wear inconsistent with normal inspection

Each case may be reviewed individually.

6. How to Request a Return

To begin a return request, customers should contact our support team and provide:

• Full name
• Order number
• Email used for purchase
• Product information
• Reason for return
• Supporting photographs if applicable

Support contact:

Email: support@vivilli.com

Our team will review the request and provide further instructions when appropriate.

7. Return Process

Standard Return Process

8. Return Shipping

Depending on the specific situation, customers may receive instructions regarding return shipment procedures.

No return processing fees or restocking fees are charged by Vivilli.

9. Refund Information

After a return request is approved and the returned item is received and reviewed where applicable, refunds will be processed.

Refund Timeline

Refunds are issued back to the original payment method used for purchase whenever possible.

Financial institutions and payment providers may require additional processing time after a refund is issued.

10. Refund Status

Customers may receive updates regarding refund progress.

Refund stages may include:

• Refund initiated
• Refund under processing
• Refund completed

If refund timing exceeds the expected processing period, customers may contact support for assistance.

11. Damaged, Defective, or Incorrect Items

If customers receive:

• Damaged products
• Defective items
• Incorrect items
• Missing items

Please contact us promptly and include:

• Order number
• Description of issue
• Supporting photographs where available

Our team will review the issue and work toward an appropriate resolution.

12. Order Cancellation Requests

Customers who need to modify or cancel an order should contact support as quickly as possible.

Because fulfillment procedures begin shortly after purchase, cancellation requests cannot always be guaranteed.

Once an order has entered shipping stages, cancellation may no longer be possible.

13. Exchanges

Exchange availability may depend on inventory levels and product availability at the time of request.

Customers requesting exchanges should contact support for assistance.

14. Customer Support

If you have questions regarding returns, refunds, order status, or related matters, please contact us.

Store: Vivilli

Email: support@vivilli.com

Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)

15. Policy Updates

Vivilli reserves the right to update or modify this Return & Refund Policy at any time.

Any changes become effective immediately after publication on our website.

Customers are encouraged to review this page periodically for the latest information.

Thank you for shopping with Vivilli.