Last Updated: June 1, 2024
Store: Vivilli
Website: https://vivilli.com/
Customer Support Email: support@vivilli.com
Customer Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
1. Introduction
Vivilli respects the intellectual property rights of others and expects users, customers, business partners, and third parties to do the same.
This Intellectual Property Claim Policy explains procedures for reporting concerns related to alleged intellectual property infringement involving content, products, materials, or information appearing on the Vivilli website.
This policy applies to all users, visitors, customers, and rights holders interacting with our services.
2. Intellectual Property Rights
Intellectual property rights may include, but are not limited to:
- Copyright rights
- Trademark rights
- Trade dress rights
- Design rights
- Patent rights
- Image rights
- Proprietary rights
- Other legally protected rights
Vivilli respects valid intellectual property ownership and takes submitted concerns seriously.
3. Content Covered Under This Policy
This policy may apply to content appearing on Vivilli including:
- Product images
- Product descriptions
- Logos
- Graphics
- Text content
- Website design elements
- Marketing materials
- Product listings
- Other website materials
4. Filing an Intellectual Property Claim
Rights holders who believe that content appearing on Vivilli infringes their intellectual property rights may submit a claim for review.
To help us evaluate a request efficiently, please provide:
- Full legal name
- Company name (if applicable)
- Contact information
- Email address
- Description of the claimed intellectual property
- Identification of allegedly infringing content
- Relevant website URL(s)
- Supporting documentation where applicable
- Statement describing ownership rights
Incomplete submissions may delay review.
5. Required Declaration
When submitting an intellectual property complaint, the claimant should confirm that:
- Information provided is accurate to the best of their knowledge
- They believe in good faith that the reported use is unauthorized
- They are the rights owner or authorized to act on behalf of the rights owner
Providing knowingly inaccurate information may affect claim processing.
6. Claim Review Procedure
Upon receiving an intellectual property complaint, Vivilli may:
- Review submitted information
- Request additional supporting documentation
- Evaluate relevant materials
- Contact involved parties if necessary
- Take actions considered appropriate
Review timing may vary depending on complexity and documentation requirements.
7. Potential Actions
Following review, Vivilli may take actions including but not limited to:
- Content removal
- Temporary restriction
- Product listing modifications
- Requesting clarification
- Account review
- Additional investigation
Vivilli reserves the right to determine appropriate actions based on available information.
8. Counter-Notification Process
Individuals or parties who believe content was incorrectly identified may submit a response including:
- Name and contact information
- Description of affected content
- Relevant supporting information
- Explanation regarding the disputed material
Vivilli may review submitted responses where appropriate.
9. Repeated Violations
Vivilli reserves the right to take action regarding repeated or serious violations involving intellectual property matters.
Actions may include:
- Account restrictions
- Content removal
- Listing suspension
- Service limitations
- Account termination
10. Good Faith Requirement
All claims and responses submitted under this policy should be made in good faith.
Submission of intentionally false, misleading, or inaccurate information may affect review procedures.
11. Limitation of Responsibility
Vivilli acts as an online store and reserves the right to investigate reported concerns according to available information.
Submission of a complaint does not automatically guarantee:
- Content removal
- Claim approval
- Specific outcomes
- Immediate action
Review decisions may depend upon information available at the time of review.
12. Contact Information for Claims
Intellectual property concerns may be submitted to:
Store: Vivilli
Email: support@vivilli.com
Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)
Please include "Intellectual Property Claim" in the subject line to assist with processing.
13. Policy Updates
Vivilli reserves the right to modify or update this Intellectual Property Claim Policy at any time.
Changes become effective immediately upon publication on the website.
Customers and rights holders are encouraged to review this page periodically.
Thank you for choosing Vivilli.