Last Updated: June 1, 2024

Store: Vivilli
Website: https://vivilli.com/
Customer Support Email: support@vivilli.com
Customer Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Frequently Asked Questions

Welcome to Vivilli's Frequently Asked Questions page. Below you will find answers to common questions regarding ordering, shipping, payments, returns, refunds, products, and customer support.

Orders

1. How do I place an order?

Placing an order at Vivilli is simple:

1. Browse available products on our website.
2. Select your preferred item.
3. Add products to your cart.
4. Proceed to checkout.
5. Enter shipping and payment information.
6. Confirm and complete your purchase.

You will receive an order confirmation email after successful order placement.

2. Can I modify or cancel my order after placing it?

Yes. Customers may request modifications or cancellations after placing an order.

Possible changes may include:

• Shipping address updates
• Quantity adjustments
• Product changes
• Order cancellation requests

Because orders move into processing quickly, requests should be submitted as soon as possible.

Changes or cancellations cannot be guaranteed after fulfillment or shipment begins.

3. How can I check my order status?

Customers may monitor order progress through shipping confirmation and tracking information sent to the email address used during checkout.

Order updates may include:

• Order received
• Processing
• Shipped
• Out for delivery
• Delivered

Shipping

4. How long does shipping take?

Estimated delivery timeframes are:

Actual delivery timing may vary depending on carrier operations and external factors.

5. What is your shipping fee?

Vivilli currently offers:

Shipping charges appear during checkout before payment completion.

6. What is the order cut-off time?

Orders submitted before 5:00 PM EST, Monday through Friday, begin processing the same business day when applicable.

Orders placed after the cut-off time begin processing on the next business day.

7. Which shipping carriers do you use?

Vivilli may use trusted shipping partners including:

• USPS
• UPS
• FedEx

Carrier selection depends on operational and delivery considerations.

8. Will I receive tracking information?

Yes.

Customers generally receive tracking information after shipment processing is completed.

Tracking details may include:

• Shipment confirmation
• Tracking number
• Delivery updates

Payments

9. Which payment methods do you accept?

Vivilli currently accepts:

• American Express
• Apple Pay
• Diners Club
• Google Pay
• MasterCard
• PayPal
• Shop Pay
• Venmo
• Visa
• Discover

Availability may vary depending on location and payment provider support.

10. Is my payment information secure?

Vivilli uses reasonable security measures and payment verification procedures designed to help protect transaction information.

Payments may also be processed through trusted third-party payment providers.

Returns and Refunds

11. What is your return period?

Customers may request returns within:

60 days from the delivery date

Eligibility requirements may apply.

12. Are there return fees?

No.

Vivilli currently does not charge:

• Return processing fees
• Restocking fees

13. How long do refunds take?

Refunds are generally processed within:

Up to 12 business days

Financial institutions may require additional time for completed refunds to appear.

14. How are refunds issued?

Approved refunds are generally returned to the original payment method used for purchase whenever possible.

Products

15. What products does Vivilli sell?

Vivilli offers jewelry products including:

• Bracelets
• Earrings
• Necklaces
• Rings

Product availability may vary over time.

16. Will product colors look exactly the same in person?

Actual appearance may vary due to:

• Device display settings
• Screen brightness
• Browser settings
• Photography conditions

Minor variations may occur.

Support

17. How do I contact customer support?

Customers may contact our support team using the following information:

Email: support@vivilli.com

Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)

18. How quickly does customer support respond?

Response timing may vary depending on inquiry volume, weekends, holidays, and complexity of requests.

Vivilli makes reasonable efforts to respond promptly during support hours.

Additional Information

19. Where can I find your policies?

Customers may review additional information including:

• Shipping Policy
• Return & Refund Policy
• Privacy Policy
• Terms of Service
• Payment Methods Policy
• Cancel/Change Order Policy

Policy Updates

Vivilli reserves the right to update this FAQ page at any time without prior notice.

Customers are encouraged to review this page periodically for updated information.

Thank you for choosing Vivilli.