Last Updated: June 1, 2026

Store Name: Vivilli
Website: https://vivilli.com/
Customer Support Email: support@vivilli.com
Customer Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

1. Introduction

At Vivilli, we are committed to delivering a reliable and transparent shopping experience for every customer. We understand that timely delivery is an important part of online shopping, especially when purchasing meaningful jewelry pieces such as bracelets, earrings, necklaces, and rings.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. It also outlines estimated delivery timeframes, shipping charges, processing schedules, and important information regarding customer responsibilities.

By placing an order through Vivilli, you agree to the shipping terms and conditions outlined below.

2. Products Covered Under This Shipping Policy

This Shipping Policy applies to all products sold through Vivilli, including but not limited to:

• Bracelets
• Earrings
• Necklaces
• Rings

Shipping timelines may occasionally vary due to inventory availability, weather conditions, carrier delays, holiday demand, or other circumstances outside our direct control.

3. Order Processing Information

Before an order is shipped, it enters our order processing stage. During this period, we verify payment details, review order information, prepare items, package products securely, and arrange shipment with our delivery partners.

Order Processing Schedule

Orders submitted after 5:00 PM EST are considered received on the following business day for processing purposes.

For example:

• Order placed Tuesday at 3:00 PM EST → Processing begins Tuesday
• Order placed Tuesday at 7:00 PM EST → Processing begins Wednesday
• Order placed Saturday → Processing begins Monday (excluding holidays)

4. Shipping Fees

Vivilli currently offers a simple and transparent shipping structure.

Shipping Rates

Shipping charges are displayed at checkout before payment is completed.

Unless specifically stated during promotions or special campaigns, shipping fees are non-refundable once shipping services have been initiated.

5. Estimated Delivery Timeframes

After processing is completed, your order enters the shipping and transit stage.

Transit time refers to the period beginning when a package leaves our fulfillment operation and ending when it reaches the shipping destination.

Standard Delivery Timeline

Please note that delivery estimates are based on normal operating conditions and should not be interpreted as guaranteed delivery dates.

Actual delivery timing may vary due to:

• Severe weather conditions
• High seasonal shipping volume
• Carrier operational delays
• Public holidays
• Address verification issues
• Regional delivery restrictions
• Unexpected transportation disruptions

6. Shipping Coverage

Vivilli currently ships to eligible service areas supported by our delivery partners.

Certain regions, territories, military addresses, remote locations, or restricted destinations may experience:

• Longer transit periods
• Limited carrier availability
• Additional verification requirements

If delivery to a specific location is unavailable, customers may be contacted by our support team.

7. Delivery Services and Tracking Information

Vivilli works with trusted shipping providers to ensure secure and dependable delivery.

Delivery Partners

Orders may be delivered through:

• USPS
• UPS
• FedEx

Carrier selection is determined based on factors such as:

• Shipping destination
• Package dimensions
• Service availability
• logistics efficiency

Carrier selection cannot always be requested or guaranteed.

8. Shipment Tracking

Once your order has been processed and shipped, customers will receive shipment confirmation information through the email address used during checkout.

Tracking details generally include:

• Order confirmation information
• Shipping confirmation
• Tracking number
• Delivery updates

Customers can use the provided tracking information to monitor shipment progress.

Typical shipment updates may include:

• Label created
• Package received by carrier
• In transit
• Out for delivery
• Delivered

Please allow some time for tracking information to update after shipment confirmation is issued.

In some situations, tracking updates may temporarily pause while carriers process or move packages between facilities.

9. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Examples of shipping information include:

• Recipient name
• Street address
• Apartment or unit number
• City
• State or province
• Postal code
• Country
• Contact information

Vivilli is not responsible for delays or delivery problems resulting from incorrect or incomplete information provided by customers.

Examples include:

• Missing apartment numbers
• Incorrect ZIP/postal codes
• Invalid street names
• Typographical errors
• Incomplete recipient information

If an incorrect address is entered, customers should contact us as quickly as possible.

Address modifications cannot always be guaranteed once processing has begun.

10. Order Changes and Cancellations

Customers who need to make changes to an order should contact our support team immediately after placing the order.

Requested changes may include:

• Shipping address modifications
• Product changes
• Quantity adjustments
• Order cancellation requests

Because orders move quickly into processing and fulfillment, requests submitted after processing begins may not be possible.

If an order has already been shipped:

• Address changes may no longer be available
• Cancellation requests may no longer be accepted
• Additional carrier fees may apply in some circumstances

11. Delivery Delays

While Vivilli works to maintain consistent delivery performance, certain situations may create delays beyond our direct control.

Examples include:

• Extreme weather events
• Natural disasters
• Transportation interruptions
• High seasonal demand
• Carrier facility congestion
• Public emergencies
• Customs or regional restrictions
• Local delivery disruptions

Delivery estimates should therefore be considered approximate.

Vivilli appreciates customer understanding when external circumstances impact shipping schedules.

12. Lost Packages

A package may be considered lost if tracking activity stops for an extended period or if delivery cannot be confirmed.

If you believe your package has been lost:

1. Verify the shipping address used for the order.
2. Check all delivery locations around your property.
3. Review tracking activity.
4. Contact nearby household members or building management.
5. Reach out to our customer support team.

Our team will review available shipping information and assist with next steps where appropriate.

13. Delivered but Not Received Packages

If tracking indicates that a package was delivered but you cannot locate it:

• Check around entrances and secure locations
• Ask neighbors or household members
• Contact your local carrier office
• Review tracking information carefully

Some carriers may mark packages as delivered before final placement occurs.

If issues continue, please contact our support team for assistance.

14. Damaged Packages

Vivilli takes care to package jewelry items securely before shipment.

If your package arrives with visible shipping damage:

• Take photographs of the package and product condition
• Keep all packaging materials
• Contact customer support promptly

Providing clear documentation helps speed up the review process.

15. Multiple Packages

Orders containing multiple items may occasionally be shipped separately.

This may happen due to:

• Inventory allocation
• Package size considerations
• Warehouse logistics
• Carrier limitations

Customers may therefore receive:

• Multiple tracking numbers
• Separate shipment confirmations
• Different delivery dates

No additional shipping charge will be applied solely because items are split into multiple packages.

16. Customer Support

Vivilli values clear communication and customer satisfaction.

If you have any questions regarding shipping, tracking information, order status, or delivery concerns, please contact us.

Customer Support Email: support@vivilli.com

Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)

Our support team will make reasonable efforts to respond promptly and provide assistance regarding shipping-related inquiries.

17. Policy Updates

Vivilli reserves the right to modify or update this Shipping Policy at any time to reflect operational changes, service improvements, or business requirements.

Changes become effective immediately after publication on our website.

Customers are encouraged to review this page periodically for the most current shipping information.

Thank you for choosing Vivilli.