Last Updated: June 1, 2024

Store: Vivilli
Website: https://vivilli.com/
Customer Support Email: support@vivilli.com
Customer Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

1. Introduction

At Vivilli, we understand that customers may occasionally need to modify or cancel an order after it has been placed. We strive to process requests efficiently while maintaining a smooth order fulfillment experience.

This Cancel/Change Order Policy explains the procedures, limitations, timelines, and conditions regarding order cancellations and order modification requests.

By placing an order through Vivilli, you acknowledge and agree to the terms described in this policy.

2. Order Processing Timeline

Orders placed through Vivilli move into fulfillment quickly to help ensure prompt shipment and delivery.

Processing Information

Because processing begins shortly after purchase, cancellation or modification requests should be submitted as soon as possible.

3. Order Cancellation Requests

Customers may request order cancellation after placing an order.

Cancellation requests may be accepted if the order has not yet entered fulfillment or shipping stages.

Cancellation Conditions

Submitting a cancellation request does not automatically guarantee cancellation approval.

Vivilli reviews cancellation requests individually based on the current order status.

4. How to Request an Order Cancellation

Customers requesting cancellation should contact our support team and provide:

• Full name
• Order number
• Email used during purchase
• Cancellation request details

Support Contact:

Email: support@vivilli.com

Requests should be submitted promptly to maximize the possibility of successful cancellation.

5. Order Modification Requests

Customers may request changes to an order after submission.

Modification requests may include:

• Shipping address changes
• Recipient information updates
• Product selection changes
• Quantity adjustments
• Item replacement requests

Modification requests are subject to review and availability.

6. Change Request Availability

Order Change Conditions

Not all change requests can be completed once fulfillment activities begin.

7. Incorrect Shipping Information

Customers are responsible for ensuring that all information submitted during checkout is accurate and complete.

Examples include:

• Full recipient name
• Street address
• Apartment or unit number
• City
• State or province
• Postal code
• Contact details

Vivilli is not responsible for delays or delivery issues resulting from incorrect information supplied by customers.

If an error is identified, customers should contact support immediately.

8. Orders Already Shipped

Once an order has been transferred to a shipping carrier, certain actions may no longer be possible.

Examples include:

• Order cancellation
• Product modifications
• Shipping address changes
• Item substitutions

Customers may instead need to follow procedures described in the applicable Return & Refund Policy after delivery.

9. Refused Deliveries

Customers who refuse shipment delivery may experience additional processing time before the order status can be reviewed.

Depending on the circumstances, refund processing may require confirmation that products were returned successfully.

10. Exceptional Circumstances

Vivilli reserves the right to cancel orders when necessary, including but not limited to:

• Pricing errors
• Inventory shortages
• Payment authorization issues
• Suspected fraudulent activity
• Technical errors
• System issues
• Compliance concerns

Customers may be contacted if additional information is required.

11. Refund Information Related to Cancellations

If a cancellation request is approved before shipment, any eligible refund may be processed to the original payment method.

Refund Information

Financial institutions may require additional time to post funds after processing.

12. Customer Support

For assistance regarding order cancellation or modifications, please contact:

Store: Vivilli

Email: support@vivilli.com

Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)

13. Policy Updates

Vivilli reserves the right to update or modify this Cancel/Change Order Policy at any time.

Changes become effective immediately after publication on our website.

Customers are encouraged to review this page periodically for the latest information.

Thank you for choosing Vivilli.