Last Updated: June 1, 2024

Store: Vivilli
Website: https://vivilli.com/
Customer Support Email: support@vivilli.com
Customer Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

1. Introduction

At Vivilli, we are committed to providing customers with a secure, convenient, and reliable checkout experience. To help create a smooth purchasing process, we offer multiple trusted payment options for customers shopping for bracelets, earrings, necklaces, rings, and other available products through our store.

This Payment Methods Policy explains the payment methods accepted by Vivilli, payment processing procedures, billing requirements, payment verification measures, and important information regarding customer transactions.

By placing an order through Vivilli, customers agree to the terms outlined in this policy.

2. Accepted Payment Methods

Vivilli currently accepts the following payment methods for eligible purchases:

Available payment methods may vary depending on:

• Customer location
• Device compatibility
• Browser settings
• Payment provider availability
• Security verification requirements

Vivilli reserves the right to modify available payment options without prior notice.

3. Payment Authorization

All payments submitted through Vivilli are subject to authorization and verification procedures.

Payment authorization may involve:

• Billing information validation
• Fraud prevention checks
• Security screening
• Transaction verification
• Payment provider review

Orders cannot proceed until payment authorization has been successfully completed.

4. Billing Information Requirements

Customers are responsible for providing complete and accurate billing information during checkout.

Billing details may include:

• Full name
• Billing address
• Payment information
• Contact information
• Postal code
• Country or region information

Incorrect information may result in:

• Payment delays
• Authorization failure
• Order processing delays
• Order cancellation

5. Payment Security

Vivilli values customer security and utilizes commercially reasonable safeguards designed to protect transaction information.

Security procedures may include:

• Secure checkout technologies
• Payment verification systems
• Fraud monitoring procedures
• Security screening tools
• Restricted access practices

Sensitive payment information may also be processed through authorized third-party payment providers.

6. Currency and Pricing

Product prices displayed on Vivilli are shown in the applicable currency available at checkout.

Customers understand that:

• Prices may change without notice
• Taxes may apply where required
• Financial institutions may apply additional fees
• Currency conversion charges may vary depending on payment providers

Any applicable charges will generally appear before purchase completion.

7. Payment Verification and Fraud Prevention

To maintain a secure shopping environment, Vivilli may conduct transaction verification procedures.

Additional review may occur in situations including:

• Unusual transaction activity
• High-value purchases
• Multiple payment attempts
• Billing inconsistencies
• Suspected unauthorized activity

Customers may be contacted if additional information is necessary.

8. Failed or Declined Transactions

Payments may occasionally fail or be declined for reasons including but not limited to:

• Insufficient funds
• Billing information errors
• Payment provider restrictions
• Security verification issues
• Expired payment methods
• Banking limitations
• Technical processing interruptions

If payment problems occur, customers may:

• Verify payment details
• Contact their financial institution
• Attempt another payment method
• Contact customer support

9. Refund Processing

Approved refunds are generally returned to the original payment method used during purchase whenever possible.

Refund Information

Financial institutions and payment providers may require additional posting time after refund processing is completed.

10. Order Review and Payment Holds

Certain orders may undergo additional review before fulfillment.

Additional review may occur because of:

• Security concerns
• Verification requirements
• Payment authorization issues
• Unusual transaction activity

Such reviews may affect order processing timelines.

11. Third-Party Payment Services

Some payment methods available through Vivilli may be offered and processed by third-party providers.

Third-party providers maintain their own:

• Terms and conditions
• Privacy policies
• Security procedures
• Service practices

Customers may also be subject to those provider requirements.

12. Customer Support

For questions regarding payment methods, transaction issues, or payment-related concerns, please contact:

Store: Vivilli

Email: support@vivilli.com

Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)

13. Policy Updates

Vivilli reserves the right to modify or update this Payment Methods Policy at any time.

Changes become effective immediately after publication on our website.

Customers are encouraged to review this page periodically for updated information.

Thank you for choosing Vivilli.