Last Updated: June 1, 2024

Store: Vivilli
Website: https://vivilli.com/
Customer Support Email: support@vivilli.com
Customer Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

1. Introduction

Vivilli values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and protect information obtained through our website, products, services, and customer interactions.

This Privacy Policy applies to visitors, customers, and users who access or use Vivilli.

By accessing or using our website, you acknowledge that you have read and understood the practices described in this Privacy Policy.

2. Information We Collect

We may collect information directly from customers and through automated technologies used during website operation.

Information You Provide Directly

Information customers may provide includes:

• Full name
• Email address
• Billing address
• Shipping address
• Telephone number
• Payment-related information
• Order details
• Customer support communications
• Account information
• Submitted reviews or feedback

Information Collected Automatically

When users access our website, certain information may automatically be collected, including:

• IP address
• Browser type
• Device information
• Operating system
• Website usage activity
• Pages viewed
• Referral sources
• Date and time information
• Interaction data

3. How We Use Information

Vivilli may use collected information for business and operational purposes including:

• Processing and fulfilling orders
• Providing customer service
• Managing accounts
• Verifying transactions
• Improving website functionality
• Enhancing customer experience
• Sending service-related communications
• Responding to inquiries
• Detecting security concerns
• Preventing fraud
• Meeting legal obligations

4. Order and Payment Information

When customers place orders, payment information may be processed through authorized third-party payment providers.

Vivilli does not necessarily store complete payment details on our own systems.

Payment processing may involve:

• Transaction authorization
• Payment verification
• Fraud prevention procedures
• Security monitoring

5. Marketing and Communications

Vivilli may send communications regarding:

• Order updates
• Shipping notifications
• Customer service responses
• Promotional information
• Product announcements
• Service-related information

Customers may choose to unsubscribe from promotional communications where applicable.

Certain service-related communications may still be necessary for order processing and account administration.

6. Cookies and Similar Technologies

Vivilli may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

• Remember preferences
• Improve website performance
• Analyze traffic patterns
• Support website functionality
• Enhance customer experience

Types of cookies that may be used include:

Users may adjust browser settings to control cookie preferences.

Disabling certain cookies may affect website functionality.

7. Information Sharing

Vivilli does not sell customer personal information.

Information may be shared with trusted third parties when necessary for business operations, including:

• Payment providers
• Shipping providers
• Technical service providers
• Website service providers
• Customer support providers
• Analytics providers
• Legal authorities where required

Information sharing is limited to operational or legal purposes.

8. Shipping and Fulfillment Partners

To complete deliveries and provide order services, information may be shared with logistics and shipping providers.

Examples may include:

• USPS
• UPS
• FedEx

Shared information may include:

• Customer name
• Shipping address
• Contact information
• Order information

This information is used solely for shipment and delivery purposes.

9. Data Security

Vivilli uses reasonable administrative, technical, and organizational measures designed to help protect customer information.

Security measures may include:

• Secure systems
• Restricted access procedures
• Payment security protections
• Monitoring practices
• Security technologies

While reasonable precautions are used, no method of internet transmission or electronic storage can guarantee complete security.

10. Data Retention

Vivilli may retain information for periods reasonably necessary for:

• Order processing
• Customer service
• Legal obligations
• Tax requirements
• Business recordkeeping
• Dispute resolution
• Fraud prevention

Retention periods may vary depending on the nature of the information.

11. Customer Rights and Choices

Depending on applicable laws, customers may have rights regarding personal information.

Potential rights may include:

• Requesting access to personal information
• Requesting correction of information
• Requesting deletion of information
• Requesting restrictions on processing
• Objecting to certain uses
• Requesting data portability where applicable

Requests may be submitted through customer support.

Additional verification may be required before requests are completed.

12. Children's Privacy

Vivilli does not knowingly collect personal information from children where prohibited under applicable law.

If we become aware that information was submitted improperly, appropriate action may be taken.

Parents or guardians who believe information was submitted by a child may contact us.

13. Third-Party Websites

Our website may contain links to external websites, services, or resources operated by third parties.

Vivilli does not control and is not responsible for:

• Third-party privacy practices
• External content
• Third-party policies
• External website activities

Customers are encouraged to review external privacy policies separately.

14. International Data Transfers

Customer information may be processed or transferred where operationally necessary.

By using our website, users acknowledge that information may be processed according to applicable operational requirements and legal standards.

15. Changes to This Privacy Policy

Vivilli reserves the right to modify or update this Privacy Policy at any time.

Changes become effective immediately after publication on our website.

Customers are encouraged to review this page periodically for updates.

16. Contact Information

If you have questions regarding this Privacy Policy or privacy-related concerns, please contact us:

Store: Vivilli

Email: support@vivilli.com

Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)

Thank you for choosing Vivilli.